Client industry:
Global Delivery Centres (of a Big 4)

Employee size:
65,000

Customer Situation:

The Global Delivery Center of a one of the Big 4s wanted to invest in their senior managers to build their capabilities around business orientation and finance orientation for them to increase their services penetration with their global member firms. Increasing this level of penetration would allow the Firm to increase its profitability while also helping the Global Delivery Center break even faster.

Our Engagement:

Our intervention included a number of face-to-face workshops and VILT (Virtual Instructor Led Training) workshops. The managers brought in their largest customers and their most critical stakeholders so that they could learn the concepts of business acumen, financial acumen, and conversational intelligence within the scope of their day-to-day execution.

Multiple exercises and cross team role plays helped them apply their new skills into practices that transformed their confidence and showcased their potential.

Customer Outcome:

The initial pilot of these workshops was so successful that our client decided to invest in a larger role out that covered hundreds of managers. In order to cater to managers operating in multiple locations across Asia, Europe and LATAM, our client requested use the VILT format in mid-2019, much before the pandemic. This helped us expand the scope and impact of our engagement and allowed us to continue the engagement even during Covid-19.

Participants acknowledged the value of their learning and also appreciated the constructive tension within the workshop that allowed them to achieve more. Even experienced leaders, with over twenty years of experience, lauded the simplicity and sophistication of the content and conduct of these workshops.