Client industry:
Management Consulting & Auditing

Employee Size:
80,000

Customer Situation:

One among the Big 4 management consulting firms wanted to embed coaching as part of their DNA to improve their execution and aspiration. Their current approach to coaching was disorganised with leaders deciding who needed to be coached. Most often coaching was provided as an opportunity to confront and address behavioral dysfunctions on the part of the coachee. As a firm they were also struggling to realize measurable returns from their investments in executive coaching.

Our Engagement:

From our experience we knew that the fulcrum for focus within coaching engagements needed to shift during the course of the engagement. As the needle shifts from the coachee to their teams and to their critical stakeholders, the investments in coaching start to show up in team outputs and project advances that can then be tracked to calculate ROI.

Customer Outcome:

The easiest part of customer results was the acknowledgements from every coachee that their experience was life changing. The tougher aspects were in their transition for mindful application of coaching to crucial conversations with teams and stakeholders. Their maximum learning came in this area of application. Many of our coachees were grateful for our feedback and coaching as they confronted these different situations using their coaching lenses. The customer was pleasantly surprised to see specific KPIs getting reported as improvements from these coaching engagements. Efforts are afoot to now broaden the scope of coaching to include more leaders so that they could embed the power of coaching even deeper within the firm.